Core Units

• CHCADV001 - Facilitate the interests and rights of clients
• CHCCOM002 - Use communication to build relationships
• CHCDFV001 - Recognise and respond appropriately to domestic violence
• CHCDIV001 - Work with diverse people
• CHCLEG001 - Work legally and ethically
• CHCPRP001 - Develop and maintain networks and collaborative partnerships
• HLTWHS002 - Follow safe work practices for direct client care

Elective:

• CHCADV002 - Provide advocacy and representation services
• CHCCCS004 - Assess co-existing needs
• CHCCCS010 - Maintain high standard of service
• CHCCCS019 - Recognise and respond to crisis situations
• CHCCDE019 - Work within a community development framework
• CHCMHS001 - Work with people with mental health issues
• CHCMHS011 - Assess and promote social, emotional, and physical wellbeing
• CHCMGT005 - Facilitate workplace debriefing and support processes

• Photo ID
• USI ID (If applicable)
• Copy of related qualifications
• Current CV with detailed job experience
• Copy of related qualifications
• Photo & video to demonstrate your skill
• Evidence of English proficiency within the last 3 years from one of the following:

• International English Language Testing System 5.5 or above
• TOFEL internet-based test 46 or above
• Cambridge English: Advanced (Certificate in Advanced English) 162 or above
• Pearson Test of English Academic (PTE Academic) 42 or above
• - Occupational English Test B for each test component

• - be able to provide any of the following evidence of English Language competence

• that they were educated for 5 years in an English-speaking country.
• that they have successfully completed their Year 12 or equivalent in English Language.

• Confirmation of Enrolment (CoE): A formal document verifying your admission and studying full time with us.
• Access to the Learning Management System (LMS)
• Workplace Logbook of 152 Hours: Maintain a logbook documenting a minimum of 152 hours of workplace experience.
• Letter to the Organization: Submit a formal letter requesting work placement opportunity to the relevant organization
• Insurance for Voluntary Work: Ensure coverage through insurance for any voluntary work undertaken.

• Gain a deep understanding of the community services sector, including the various support programs and services available to people in need.
• Develop the ability to deliver personalized, client-centered care, ensuring that services meet the unique needs and preferences of each individual.
• Acquire the skills necessary for case work and case management, including intake assessments, developing care plans, and supporting clients through their journeys.
• Understand the legal and ethical standards relevant to the community services sector, including confidentiality, duty of care, mandatory reporting, and safeguarding.
• Develop strong communication and interpersonal skills, allowing effective interactions with clients, their families, colleagues, and external service providers.
• • Learn to work effectively with diverse client populations, including people from different cultural, linguistic, and socio-economic backgrounds.
• Understand how to advocate for clients’ rights, helping them access necessary services, and empowering them to make informed decisions about their care and lives.
• Learn to work with individuals who have complex needs, such as those with mental health issues, disabilities, homelessness, or victims of domestic violence.
• Gain skills in crisis intervention and conflict resolution to handle emergency situations, de-escalate conflicts, and provide appropriate support in high-stress environments.
• Prepare for employment in various community service roles or pursue further study in fields such as social work, community development, and case management.

• NDIS Support Worker
• Community Services Coordinator
• Case Worker / Case Manager
• Youth Worker
• Disability Support Worker
• Aged Care Worker
• Community Development Officer